David,

I was going to say that you will probably get no reply from Zone Alarm
Support. They are notorious for failing to respond to e-mails for support.
I have contacted them twice, first about Zone Alarm 2.1.25 and more
recently in September when I purchases Zone Alarm Pro and had a problem
with a constant GPF.
I did not receive a reply from Zone Labs support to either request
(however, luckily stumbled across the solution to the GPF myself). However
I notice that they have just posted the following information on their web
site:
"We apologize to the Zone Labs user community for an inadvertent problem with
our technical support e-mail management system. If you received an
incorrect response
or no response at all to your query, please re-submit the request. Zone
Labs Technical
Support strives to respond to initial queries within 24-72 business hours."
So it may be worthwhile e-mailing them again.

Otherwise, if you post your problem to the GRC ShieldsUp newsgroup (be
warned huge volume of postings) you may find it answered by a Zone Labs
support person. One in particular I have noticed responding while browsing
the site is Rebeccah H. Prastein.

I have seen one other posting somewhere about the same error message and
Conseal v2.09d, so perhaps there is a more general issue involved?
Regards,
Rosalind Walters

At 22:56 14/11/00 +0200, David wrote
>Michael,
>I appreciate your offer to help, but the article you refer to in the
>Knowledge Base doesn't describe the problem I'm having.
>Peter,
>I'm also glad to hear that it's not a problem with my system. Have you tried
>to contact ZoneAlarm technical support?
>Thanks again,
>David Landau

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