The modem must be damaged by the storm, as the phone line works with
telephone. the only way to fix the problem is to replace a modem, hope Dell
will replace it.

Jun Qian

TERRNCE_NOLLEY wrote:

> Hello everyone,
>
>         After a thunder storm, I received a call from one of my relatives.
> He told me that he was no longer able to access the internet. (Dell
> computer and DellNet ISP)  First, I tried running alittle built-in
> program that came already installed to check the modem. The program check
> parameters such as: modem,hardware,port,dialtone etc...  Every parameter
> pass except the dialtone section.  So I disconnected the cable on the
> modem end (there's only one cable with this system no in and out cable
> needed) and connected a phone directly to RJ-11 port in the wall.  At that
> point I was able to receive a dialtone.  When I decided to plug the cable
> back into the modem,  I was not able to get a dialtone anywhere in the
> house.  So I don't know if it's a modem problem or my phone line that
> needs to be inspected.

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